Contact Us
Got a question about how sweepstakes casinos work, spotted something out of date on one of our reviews, or want to flag an operator we haven't covered yet? This is the page for that. We keep thelhotels.com updated as new social casinos launch and existing ones change their offers, states, or terms — and reader input is one of the ways we catch things fast.
How to Reach Us
The best way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though busier periods can push that out slightly. Please include the operator name and, where relevant, a link or screenshot if you're reporting an error or a promotion that's changed — it helps us verify things faster.
What We Can Help With
- Corrections and updates — if a welcome offer, eligible-state list, or redemption detail on one of our pages no longer matches what an operator is showing, tell us and we'll look into it.
- General questions — how the Gold Coins and Sweepstakes Coins model works, what "no purchase necessary" means, or how a specific platform's loyalty rewards and tournaments are structured.
- Site feedback — suggestions on layout, missing information, or anything that made it harder to compare the sweepstakes and social casino options we list.
- Press or partnership enquiries — reach out via the same email address and we'll route your message appropriately.
What We Can't Do
We're an independent review site, not a casino operator, payments processor, or regulator. That means we're not able to:
- Access, verify, or make changes to your account on any sweepstakes casino site listed here.
- Process redemptions, refunds, or identity verification on behalf of an operator.
- Give legal advice on whether a specific platform is permitted in your state — laws vary by state and change frequently, so that question is always best directed to the operator's own terms and conditions, or to a qualified legal professional.
For account-specific issues — a delayed Sweepstakes Coins redemption, a missing daily bonus, or a login problem — contact the support team of the platform directly. Most operators, including those featured on our list of sweepstakes casinos, publish a help or support link within their own site or app.
Before You Write In: Common Questions
A few things come up often enough that it's worth covering them here rather than waiting for an email:
- Is play free? Most sweepstakes casinos let you participate with free Gold Coins and daily rewards, with no purchase necessary. Buying coin packages is optional and doesn't guarantee any outcome, since these are still chance-based games.
- Can I redeem prizes? Sweepstakes Coins earned through play or promotions may be eligible for prize redemption once you meet an operator's minimum threshold and pass identity verification — this varies by platform, so check the specific terms.
- Is this available in my state? Availability differs by state, and some jurisdictions restrict or prohibit sweepstakes casino platforms. Operators decide for themselves which states they serve, so always check the current eligibility list on the operator's own site before signing up.
If you'd like more detail on how we approach these platforms generally, our About Us page explains our review process, and our Responsible Gambling page covers healthy play habits and where to find support if gaming stops feeling like entertainment. Our Terms and Conditions page sets out how this site itself operates.
Reader Input Shapes This Site
Sweepstakes casino terms, eligible-state lists, and welcome offers change often — sometimes with little notice from the operator. If you've used one of the platforms we cover and noticed something that doesn't match our write-up, or you've tried a new sweepstakes casino you think deserves a look, that kind of feedback genuinely helps us keep the site accurate for the next reader.